Language no barrier to quality work
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Today we take a look at some great feedback supplied by a customer about an emergency plumbing job and learn about how language doesn't have to be a barrier to receiving great quality work.
Here at Service Central we'rep always interested to see what consumers are writing about our registered businesses. The feedback varies from statements like 'Excellent service' to questions about pricing, often answered by the provider themselves. Something that popped up recently, however, really caught our attention.
It was feedback on a registered provider called Xingsheng Plastering. Merilyn had an emergency plastering situation and jumped onto Service Central to see what turned up and, well, I'll let her story speak for itself:
"Within 5 minutes I had an email reply for Xingsheng. Within 10 minutes I had a phone call. Could they come to quote tomorrow (Sunday) morning at 9am? Sure. Mark and Mrs Ma arrived at 8.45. They started work the next day, and pretty much worked 2 weeks, including weekends, to complete my job, always arriving on time.
"Mark, by his own apologetic admission, doesn't speak great English, but his work ethic is prodigous. Don't let the language barrier put you off, because somehow you get there, and the finished job is highly satisfactory."
Taking a quick look at the profile page for Xingsheng Plastering, it's pretty clear that a lot of people pick up on the language barrier... but that hasn't once stopped him from doing a great job and being appreciated by his customers.
So what can we take away from this story?
1) Positiveconsumer feedback on your profile page can be invaluable for your business
Without the positive feedback from previous customers, Merilyn may not have been as willing to take a chance and hire XingshengPlastering. Future customers will now read Merilyn's comments and be much more inclined to hire Xingshen for their plastering job. Encourage your customers to post their reviews on your Service Central profile and see if it makes a difference for your business.
2) Language is no barrier to quality
Whether it's your own language skills that are less than average or those of a subcontractor you're looking to hire, don't let that stop you! Service Central's system of posting a job online makes it easy for a tradesperson to read and translate the request. From there they can then contact the customer and work out the details.
Service Central's quality assurance system combined with the feedback system makes finding qualified, capable service providers easy. Language becomes an afterthought because here quality reigns supreme.
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Is the plasterer actually a qualified plasterer or a man who knows how to plaster? has he contributed to the TAFE system?
over a year ago by tom -
Hi Tom, Mark is one of the great tradespeople that have passed Service Central's high quality standards and been admitted into our exclusive club of tradies. This means that they are registered, insured and properly qualified for the work that they undertake. This is exemplified by the great work that they are undertaking and the quality feedback that he is receiving.
over a year ago by Service Central
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