Who calls who?

When a job is posted on Service Central, the service provider will contact the customer within 24 hours of accepting the job.

After that, if there is a quoting process, the responsibility remains on the provider to contact the customer. We recommend that when the service provider has given the customer the quote, they should contact the customer to go through it.

If businesses have accepted a job, but not called the customer, it could be:

  • The contact details are incorrect. Customers can check and change these contact details online.
  • Customers can also able to use the feedback system to generate a reminder to the business to follow up on their quote or call!