When do I need to call the customer?
Your commitment is to call within 24 hours, but you'll know your industry - sometimes you'll need to call immediately to stand the best chance of winning the work. We find that our most successful businesses are the ones who promptly contact prospective customers. Customers want to know that their request has been received and that someone is able to help, especially when dealing with an online transaction.
If you've accepted the job after hours or on a weekend, you might not be sure when to call. A text message is less invasive and can leave the customer with the option to call you back immediately or for you to follow up on the next business day.
