Replace damaged weatherboards on side of 2-storey house

Appalling! The carpenter has simply vanished - abandoning the job and leaving us in the lurch two weeks before Xmas. \n\n\nMy initial impression of Chris (the business owner) and his staff was that they were pleasant and professional. The quote was mid way between the two other quotes, and the timing was right, so I accepted it. I\'d even planned to use them not just for this job, but for many larger jobs next year, and had recommended them to friends. \n\n\nOn 17 November Chris delivered the materials. The agreement was that I would arrange for priming and painting of the weatherboards over the next couple of weeks, and that Chris\'s carpenters would then return a few days later to remove the damaged boards along one side of the house and install the newly painted ones.\n\nAnd that was basically the last I heard from the company!\n\nSince late November I\'ve been trying to contact the company, but all to no avail ... they appear to have vanished from the face of the earth. The phone is never answered and there has been no response to my voice messages. Once I got a text message from Chris, saying he would call me that day ... but the call never came. All emails since late November have been completely ignored. \n\nThe consequences for us are significant, because all our follow-on jobs (such as fixing the box gutter) have now had to be put on indefinite hold - adding huge time and cost to the restoration project (especially at this time of year). Also, it now appears that Chris miscalculated the amount of weatherboards required ... which means that the the wrong lengths and wrong number of of weatherboards have been delivered (adding still further to my costs). \n\nIt\'s disappointing to be giving this company such a bad rating - because initially they seemed to be such nice guys and I\'d looked forward to working with them for years to come. However, if a company abandons a job without any sort of explanation, and if they won\'t even answer their phones for several weeks, then a very negative rating is my only option. ----- The response below is a patent misrepresentation of the facts. Metro claims that they had me "booked in for the 22nd & 23rd of Nov" and subsequently "moved the job twice". This is evidently not true. The date of 22 Nov was never mentioned, and I have been trying to contact them repeatedly since 28 Nov. There were only four working days between 23 and 28 Nov ... so clearly they cannot have moved a two-day job twice in four days! Their other comments (e.g. about painting the boards) are also inconsistent with earlier discussions. The fact remains that for twelve days - from 28 Nov to their response today - they did not answer my calls and did not respond to voicemails, texts or calls. For that whole period I have been trying to arrange installation ... but they have refused to communicate. The last time they communicated with me was on 17 Nov. If they have missed the opportunity to install my weatherboards before Xmas, it is because they have refused to communicate with me since late Nov.