8 Reasons why we are obsessed with Quality Tradespeople
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1. Our mission is to create a national network of the highest quality tradespeople
Since we started Service Central in 2005, we have been on a mission to bring together Australia’s best tradespeople.
We felt that it was time to weed the Cowboys out of the industry, to rid Australia of the pain of dodgy tradespeople, and to reward the best in the business. To do this we set the standards high from the very beginning. We would only accept people who were serious about their industry, and serious about their business. We did not want people who hadn’t taken the time to set up a proper business or company. Similarly, people who hadn’t taken the time and effort to get their appropriate qualifications and insurances were not invited to join our network.
For the last 8 years we have closely monitored customer feedback. Rewarding businesses that provide great customer service with a 5 star rating, and weeding out the poor businesses and removing them from our network.
This has been a slow and difficult process, however the result is that we have now identified and partnered with some of the best businesses in the country.
2. We get paid on results, so we want your business to win the work
A large number of the businesses registered with the Service Central Network have taken out our “Income Guarantee Memberships”. This means that we are genuine partners that share a vested interest in your businesses success and you winning new customers
Given this, we are passionate about finding the businesses that customers really want. If we can find the businesses that are professional, timely and provide great customer service then they will convert more opportunities into real customers. The better your business is at winning the work, the better our business does too.
This is a big incentive for us. So we work hard to find the best businesses to invite into our Network of Quality Tradespeople.
Furthermore, we refer you to customers who trust us to refer quality businesses. These customers then become “your” customers who may use you time and time again and even refer you to their friends and family … sounds a lot like Word-of-Mouth (WOM) doesn’t it. That is exactly what we do. We are the new, internet form of WOM.
3. It brings in more Customers
Guess what? Customers love great customer service!
When Customers come to Service Central and find a great tradie for their job, it then gives them the confidence to keep coming back. This repeat usage is great for our business, and is a big driver of new jobs for our network of tradespeople.
Plus, this approach brings huge Word of Mouth opportunities for our network. When customers find quality tradespeople through Service Central they are happy to refer us to their friends and family.
4. Commercial Clients demand quality!
Having built a national network of quality tradespeople, Service Central has become very attractive to Commercial Clients.
Over the years we have built up strong relationships with the Insurance Industry, Real Estate Agents and Property Managers, FM companies, and even Government. All of these organisations demand one thing …. Quality!
Commercial clients have lots of work to do, and they cannot afford to have their time or money wasted by poor customer service. They don’t tolerate tradespeople who haven’t taken the time to get insurances and proper qualifications. They don’t tolerate tradespeople who don’t get great feedback and ratings from their customers.
Service Central’s national network of pre-qualified tradespeople is very attractive to these Commercial Clients as they know they can trust us.
This high level of trust has given our tradespeople access to:
Government Contracts
Large Corporate Contracts
5. We want to work with successful businesses
You are defined by the people that you hang around. If you hang around low-lifes you get dragged down to their level. However, if you take the time and effort to find successful people to hang out with, they will help you become successful too.
There is no such thing as overnight success. It takes years of hard work and dedication. Its important to share that journey towards success with good quality people, people that are dedicated to success like you.
6. We are here for the long term not a quick buck!
Its been 8 years and counting since we launched Service Central back in 2005.
We have spent these eight years bringing together a team of high quality dedicated staff, that have in turn helped us bring together a network of high quality tradespeople. We could have taken shortcuts, however we chose to stick to our mission and work hard instead.
These eight years of hard work have helped us create a profitable business model, that works for the members of our network. Our technology is undeniably State of the Art, and it lays the foundation for the growth that we are working towards in the decades to come.
7. It keeps everyone out of trouble
As the saying goes … A stitch in time saves nine!
Our dedication to quality tradespeople and quality customer service helps keep disputes to a minimum. Of the 300,000+ jobs that we have generated for our members, we have had only a small number of issues. The reason for this …. good quality tradespeople!
8. Its the Law!
Why does Service Central require our tradespeople to be properly qualified for the work that they do? Its the law silly!
Service Central is here for the long term. We are building a network of quality tradespeople designed to last decades. So we can’t flaunt the law. If the government specifies that you need a builders licence to do building work, we’re going to stick to that. Breaking the law is short term thinking .. and we refuse to associate with short term thinkers.
That said, it really isn’t that hard to get insurances for your business, or to gain the proper qualifications. In fact we can help you do that:
Get your insurances here: /insurance/
Get your qualifications here: http://www.servicecentral.com.au/builders-licence-application/
Are you a Quality Trades Business?
As you read, Service Central is passionate about finding Quality Trades Businesses. If you’re a Quality Trades Business then we would love to speak with you. Please call us on 1800 SERVICE (1800 737 842) or register your business online here: /for-business/signup/
If you’re not a Quality Trades Business please leave us alone and go elsewhere.
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