5 Tips to a Better Business

Looking to improve your results? Here's 5 simple tips you can start on straight away.

1. Know who is boss.
You are in business to service customer needs. Let it be communicated that it is YOUR privilege to have been placed on their shopping list.

2. Listen.
Identifying the three most important things to your customer will provide clarity and focus. Concentrate on what the customer is really saying. This in turn will help you provide the solution they are looking for.

3. Anticipate needs.
Customers don't buy services. They buy good feelings and solutions to problems. The more you know your customers, the better you become at anticipating their needs.

4. Treat your potential customers as individuals.
Always use their name and find ways to compliment them, but be sincere. It creates good feeling and trust.

5. Give more than expected.
Consider the following:

  • What can you provide that your competition cannot?
  • How can you follow-up and demonstrate gratitude even when they don't buy?
  • What can you give a customer that is totally unexpected?

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