Service Central Blog

Plumbing fails are by far the most prevalent as far as we can see! Here are a few more stellar examples. Read full post

Kirsten tells us about the trials and tribulations of materials delaying projects and how companies should NOT manage problems. Read full post

Kirsten's bathroom renovation project continues - check out the 'before' photos and the beginnings of the destruction. Read full post

The Victorian Climate Change White Paper released last month included many plans for reducing the impact of climate change. One of the items included in that white paper was that the Victorian Government wanted to provide a central, authoritative source of knowledge about climate change and sustainability. They've done this with the launch of the Climate Communities website. Read full post

In the trades industry, more and more communication is being done via email and even channels like Facebook messages. So how do you write a great business email? Use these tips from our CEO to keep your communications professional and improve your quote vs work ratio. Read full post

One of our staff members recently went on holiday to Morocco, and took this photo... What is the building trade like in Morocco we wonder? Read full post

I’ve finished both the bedrooms, I’ve painted the hallway, there’s only one room left for me to tackle and then the whole of the upstairs is finished. The problem is that room is the bathroom. Now I thought about refinishing it rather than redoing it, but my bathroom is in an utter state. Read full post

Although there are so many positives for your personal life when you run your own business, it also sometimes feels like you're never really able to go on a holiday and properly escape from it all. At Service Central, I'm lucky enough to have a great team that keep things running while I'm away, and we also generally close the office completely for a week in December. But how do you get away from it all and still keep your customers happy? Here are some tips that I've learned over the years that gives you the best of both worlds - having a great holiday with no impact to your customer service. Read full post

After the success of my bedroom renovation, I decided to tackle the spare room next. I might have somewhere nice to sleep but my guests were still roughing it in magnolia spare room, staring at the same ugly wardrobe that I’d ripped out of my room. I was starting to feel bad about it, especially as I was making everyone admire my new bedroom. Read full post

We all know that house renovation is an expensive pastime. Re-doing the kitchen or a bathroom can have you thinking about taking out a second mortgage, but there are loads of quick projects that you can do without breaking the bank which will still add value to the house. Read full post

What are the New South Wales feed in tariffs? Read full post

What is Victoria's feed in tariff for solar panels? Read on for the details. Read full post

You've all heard the maxim "Behind every strong man is a stronger woman"? Well the same is true in business. A business's strength lies not only in their activities and how the business is managed, but also in the base from which you do business - your suppliers. Finding the right suppliers and getting the best price from them is just as important as your customer service, marketing, delivery etc. Read full post

Thanks for your patience over the last hour. We have just been implementing new site optimisations and upgrading the server. Read full post

All businesses communicate with their customers. There are lots of different channels to communicate through (eg phone, email) and a variety of different standards that you can apply to these communications. What's the point of having a standard, making a service promise? And how do you go about doing that? Read full post